RoyalVegas Online Casino Terms and Conditions

Welcome to Royal Vegas Online Casino. These Terms and Conditions govern your use of our platform and all services we provide through royalvegas.ca. By registering an account or accessing our casino games, you agree to be bound by these terms in full. We encourage you to read this document carefully before using our services. If you do not agree with any part of these Terms and Conditions, you must not use our platform.

1. About Us and Licensing

At Royal Vegas, we operate the Ontario version of our platform under the registered entity CADTREE LIMITED, incorporated in Alderney at La Corvee House, La Corvee, Alderney GY9 3TQ. We are fully licensed and regulated by the Alcohol and Gaming Commission of Ontario (AGCO) under licence number OPIG1237900, issued on 23 June 2022, and we operate in partnership with iGaming Ontario. Our RoyalVegas platform is committed to delivering a safe, fair, and regulated gaming environment to players in Ontario, Canada.

2. Eligibility and Account Registration

Here at RoyalVegas, we strictly enforce responsible gambling practices. To register an account and use our services, you must meet the following requirements:

• You must be at least 19 years of age — no exceptions.
• You must be physically located in the Province of Ontario at the time of play.
• You must provide accurate, truthful, and up-to-date personal information during registration.
• You must not already hold an existing Royal Vegas Casino Ontario account.
• You must not be on any self-exclusion register, including BetGuard or the iGaming Ontario self-exclusion programme.
• You must not be an employee, contractor, or immediate family member of CADTREE LIMITED or any affiliated entity.

We reserve the right to verify your identity at any time through our KYC process, which requires submission of a valid government-issued photo ID and proof of address. Until verification is complete, withdrawals may be withheld.

3. Account Security and Responsibility

Your Royal Vegas Casino account is personal and non-transferable. We require you to maintain the confidentiality of your login credentials at all times. At RoyalVegas, we use SSL encryption to protect your data, but you are equally responsible for the security of your account on your end. You must notify us immediately if you suspect any unauthorised access to your account. We will not be liable for any losses resulting from your failure to keep your credentials secure.

4. Deposits and Withdrawals

4.1 Deposits

Our Royal Vegas Canada platform accepts deposits via the following methods: Visa, Mastercard, Interac (Interac Online), American Express, Apple Pay, eCheck, prepaid vouchers, web wallets, and direct bank transfers. All deposits must be made from an account held in your own name — we do not accept third-party payments. The minimum deposit at our RoyalVegas casino is $10 CAD, and qualifying deposits are reflected in your account instantly.

4.2 Withdrawals

We process withdrawals to Visa, Mastercard, Interac, American Express, eCheck, and direct bank transfer. Withdrawal timelines at Royal Vegas Online Casino range from 24 hours to 7 business days, depending on your chosen payment method and whether full KYC verification has been completed. The minimum withdrawal amount is $10 CAD. We may require additional documentation before processing your first withdrawal.

4.3 Withdrawal Limits

Winnings obtained through our welcome bonus are capped at 6 times your first deposit amount. We reserve the right to apply enhanced review procedures for large withdrawal requests in accordance with our internal risk and compliance policies.

5. Bonuses and Promotions

At Royal Vegas, we offer a generous welcome bonus of up to $1,200 CAD spread across your first four deposits, structured as four separate 100% match bonuses of up to $300 each. A minimum deposit of $10 CAD is required to trigger each bonus stage, and all bonus offers must be claimed within 7 days of being credited. In addition, we provide daily free spins — 10 per day — giving you the chance to win up to $1,000,000.

Our RoyalVegas bonus terms include the following important conditions:

• Wagering requirement: 35x on the bonus amount before withdrawal is permitted.
• Maximum bet per round: $8 CAD while a bonus is active.
• Maximum bet per line: $0.50 CAD during bonus play.
• Welcome win cap: 6x your first deposit amount.
• Only real-money wagers count towards wagering requirements unless otherwise stated.
• Bonus offers may not be combined unless explicitly permitted by our promotions team.

We also offer ongoing daily match promotions refreshed every 24 hours, as well as our Bonus Wheel, which you may spin at selected times for additional prizes. All promotions are subject to these Terms and Conditions and any additional promotion-specific terms we publish.

6. Loyalty Programme

Our Royal Vegas Casino loyalty programme rewards you for every real-money wager placed on our platform. We operate six loyalty tiers: Bronze → Silver → Gold → Platinum → Diamond → Privé (Privé is invite-only). As you wager, you accumulate Loyalty Points, which you may redeem for Bonus Credits. Your points also determine your tier progression. Upon making your first deposit, we credit you with a 2,500 Loyalty Points welcome boost to help you get started on your rewards journey at RoyalVegas.

7. Games and Software

Our Royal Vegas casino games library features 400+ titles across slots, table games, progressive jackpots, and live casino. Our game providers include Pragmatic Play and Apricot (Microgaming / Games Global). Featured titles include Amazing Link Zeus, 9 Masks of Fire, Hyper Strike, Assassin Moon, Lara Croft: Temple & Tombs, and progressive jackpot games including Gold Factory Jackpots: Maple Moolah with jackpots exceeding C$11,000,000. We also offer live casino games powered by Evolution, video poker, roulette, blackjack, baccarat, craps, scratch cards, and keno.

At Royal Vegas Online Casino, we make our full game library available on both desktop and mobile. Our mobile casino is accessible on Android and iOS devices, with a dedicated app available for download. We do not operate a sportsbook — our services are casino-only.

8. Responsible Gambling

We are committed to promoting responsible gambling at RoyalVegas Online Casino. We hold RG Check certification and integrate with BetGuard for iGaming Ontario self-exclusion. We provide deposit limits, loss limits, session time controls, and self-exclusion tools directly through your account settings. If you need support, we encourage you to contact ConnexOntario at 1-866-531-2600. Our platform is strictly 19+ only.

9. Customer Support

Our Royal Vegas customer support team is available in both English and French. You may reach us via live chat directly on our website or by emailing us. For formal complaints, we direct players to our group complaints channel at complaints@playersupportcenter.com. We are committed to resolving all disputes promptly and fairly in accordance with our obligations under the AGCO licence and iGaming Ontario standards.

10. Prohibited Activities

When using our services, you must not engage in any of the following activities:

• Using our platform from a restricted or excluded jurisdiction.
• Providing false, inaccurate, or misleading information during registration or KYC.
• Attempting to exploit bonuses through collusion, multiple accounts, or any other fraudulent means.
• Using software, bots, or automated tools to gain an unfair advantage over other players or our systems.
• Engaging in any money laundering, fraud, or other criminal activity via our platform.
• Allowing any third party to access or operate your account on your behalf.

We reserve the right to suspend or permanently close any account found to be in violation of these rules, and to withhold or recover any funds where fraudulent activity is identified.

11. Amendments to These Terms

We may update these Terms and Conditions at any time. At Royal Vegas, we will notify you of any material changes via email or through a prominent notice on our website. Your continued use of our platform following any such update constitutes your acceptance of the revised terms. We encourage you to check this page periodically to stay informed of our current Terms and Conditions.

12. Governing Law

These Terms and Conditions and your use of our Royal Vegas Canada services are governed by the laws applicable in the Province of Ontario and the regulations of the Alcohol and Gaming Commission of Ontario. Any disputes shall be subject to the jurisdiction of the Ontario courts, except where alternative dispute resolution mechanisms are required under applicable iGaming Ontario regulations.

If you have any questions about our Terms and Conditions, please do not hesitate to contact our support team. We are here to help and are committed to providing you with a fair, transparent, and enjoyable gaming experience at RoyalVegas Online Casino.