RoyalVegas Online Casino Privacy Policy

At Royal Vegas, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at RoyalVegas Online Casino. By registering an account and using our platform, you acknowledge that you have read and understood this policy. We are committed to handling your data responsibly and in full compliance with applicable privacy legislation, including the requirements set by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario.

1. Who We Are

Our Royal Vegas Casino Ontario platform is operated by CADTREE LIMITED (reg. 2031), registered at La Corvee House, La Corvee, Alderney GY9 3TQ. We hold iGaming Ontario licence OPIG1237900, issued on 23 June 2022. As the data controller, we are responsible for your personal information and ensure it is processed lawfully and transparently. If you have any questions about how we handle your data, you are welcome to contact our support team through the channels listed in this policy.

2. Information We Collect

At RoyalVegas, we may collect the following categories of personal information when you register, interact with, or transact on our platform:

2.1 Registration and Identity Data

• Your full legal name, date of birth, and residential address
• Email address and phone number
• Government-issued identification documents for KYC verification (e.g., passport, driver's licence, proof of address)
• Username and account credentials

2.2 Financial and Transaction Data

• Payment method details (Visa, Mastercard, Interac, American Express, Apple Pay, eCheck, or direct bank transfer)
• Deposit and withdrawal transaction history
• Account balance and bonus credit information

2.3 Technical and Usage Data

• IP address and device identifiers
• Browser type and operating system
• Pages visited, session duration, and navigation behaviour on our Royal Vegas mobile casino and desktop platforms
• Cookies and similar tracking technologies (see our Cookie section below)

2.4 Gaming Activity Data

• Game history, including slots, live casino, table games, and progressive jackpot activity
• Wager amounts, win/loss records, and bonus usage
• Loyalty Points balance and level progression across our six-tier programme (Bronze through Privé)

3. How We Use Your Information

Here at RoyalVegas, we use the personal data we collect for the following purposes:

• Account management: To create and maintain your Royal Vegas casino account and verify your identity.
• Payment processing: To facilitate deposits and withdrawals, including enforcing our minimum deposit and withdrawal thresholds of $10 CAD.
• Legal compliance: To meet our obligations under AGCO regulations and iGaming Ontario requirements, including anti-money laundering (AML) checks and responsible gambling (RG) obligations.
• Customer support: To respond to your enquiries in English or French via live chat or email.
• Responsible gambling: To monitor gameplay for signs of problem gambling and facilitate self-exclusion through BetGuard and ConnexOntario (1-866-531-2600).
• Marketing and promotions: To send you personalised bonus offers, such as our daily match promotions and Bonus Wheel, where you have provided consent.
• Security and fraud prevention: To protect the integrity of our Royal Vegas Canada platform and all player accounts.
• Service improvement: To analyse usage patterns and improve your overall experience across our 400+ casino games.

4. Legal Basis for Processing

Our RoyalVegas Online Casino processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the terms of your account agreement with us.
• Legal obligation: Processing required to comply with our regulatory licence conditions and applicable law.
• Legitimate interests: Processing necessary for fraud prevention, security monitoring, and service optimisation.
• Consent: Where you have explicitly agreed, for example to receive marketing communications.

5. Cookies and Tracking Technologies

We use cookies and similar technologies across our Royal Vegas online casino Canada platform to improve functionality, remember your preferences, and analyse traffic. These include essential cookies required for the site to operate, functional cookies that enhance your experience, and analytical cookies that help us understand how players navigate our site. You may manage your cookie preferences through your browser settings, though disabling certain cookies may affect the performance of our services.

6. Data Sharing and Disclosure

At Royal Vegas, we do not sell your personal data to third parties. We may share your information in the following limited circumstances:

• With iGaming Ontario and AGCO as required under our operating licence OPIG1237900
• With payment processors and financial institutions to complete transactions via Interac, Visa, Mastercard, and other named-account payment methods
• With game providers including Pragmatic Play and Apricot (Microgaming/Games Global) to the extent necessary to deliver gaming services
• With our customer support infrastructure, including complaints handling at complaints@playersupportcenter.com
• With law enforcement or regulatory bodies where legally required

7. Data Retention

We retain your personal data for as long as your account remains active and for a minimum period thereafter as required by our legal and regulatory obligations. Financial and identity records are typically retained for a minimum of five years following the closure of your account, in accordance with anti-money laundering regulations. You may request deletion of data that is no longer required to fulfil these obligations by contacting our support team.

8. Your Rights

As a player at RoyalVegas, you have the following rights regarding your personal information:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request that we delete your data.
• Right to restrict processing: You may ask us to limit how we use your data in specific situations.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact our support team via live chat or email. We will respond to verified requests within a reasonable timeframe in accordance with applicable law.

9. Security Measures

We at Royal Vegas Casino implement industry-standard security protocols to safeguard your personal data, including SSL encryption across all pages of our Royal Vegas mobile casino and desktop platforms. Access to your personal information is restricted to authorised personnel only, and all staff involved in data processing are bound by strict confidentiality obligations. We conduct regular security audits to ensure ongoing compliance with our data protection responsibilities under our AGCO licence.

10. Responsible Gambling and Data

Our RoyalVegas platform is committed to responsible gaming. Data we collect about your gameplay may be used to identify and respond to potential gambling-related harm, including implementing deposit limits, cooling-off periods, or self-exclusion through BetGuard (iGO self-exclusion programme). We will never use your responsible gambling data for marketing or profiling purposes unrelated to player protection.

11. Children and Age Verification

Our services are strictly available to players aged 19 and over who are physically located in Ontario. We use identity verification procedures to prevent underage access. If we become aware that personal data has been submitted by a minor, we will delete such data immediately and close the associated account.

12. Updates to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our operations, legal obligations, or regulatory requirements. We will notify you of material changes via email or through a notice on our platform. Continued use of Royal Vegas Casino Online following such notification constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please reach out to us through our live chat support available on site, or via formal written complaint to complaints@playersupportcenter.com. We are here to help and will address your concerns promptly and professionally.